When You visit MD Connect Websites or contact us or we contact You, we collect personal information that You provide voluntarily. Most of our clinical trial websites contain a Pre-Screening Questionnaire (PSQ) where we collect personal information when You answer questions on the website or we may collect personal information when we contact You by telephone or email. During Pre-Screening, MD Connect only collects personal information that is limited and necessary to evaluate Your eligibility and qualifications for participation in our Sponsor's current Study.
In the provision of our services, MD Connect (Data Processor) processes Personal Data on behalf of its Client(s) (Data Controllers). Personal Data means any information relating to an identified or identifiable natural person (data subject).
Personal Data includes direct and indirect identifiers such as:
In the provision of our services, MD Connect (Data Processor) may process Sensitive Data on behalf of its Client(s) (Data Controllers). Sensitive Data is a special category of Personal Data that requires additional privacy and security protections. The collection of Sensitive Data is done at the direction of our Client(s) and is limited to specific and necessary Sensitive Data of potential clinical trial participants needed to determine eligibility for specific clinical trials or for potential Patients needed to determine appropriateness for a given medical practice.
Our Pre-Screening webpages require express consent of potentially eligible participants (e.g., website check box, participant voluntarily clicking 'Submit' button) before collection of any Personal Data that will be linked to any Sensitive Data (thereby making it identifiable).
Sensitive personal information that may be collected includes:
MD Connect uses and discloses Personal Data (including Sensitive Data) for a variety of purposes that are limited and necessary to the operation of our business and the delivery of services to You. These purposes include to:
MD Connect may disclose personal information collected through MD Connect Websites to affiliated third party service providers, such as IT support services, customer service providers, and other services providers that support us and facilitate the services we provide to You. These companies are authorized to use Your Personal Data only as necessary to provide these services to us. For example, we use Google Analytics, a web analysis service provided by Google. Google utilizes the data collected to track and examine the use of our Sites, to prepare reports for us on website activities and share them with other Google services. However, Google Analytics offers an opt-out provision for website visitors who do not want their data to be collected. You can access more information about this option at http://tools.google.com/dlpage/gaoptout.
MD Connect reserves the right to compile and use the Personal Data collected as described above, in a de-identified or anonymized format, i.e. no longer personally identifiable as defined by data privacy regulations, for data aggregation and data analytics purposes.
MD Connect websites use a passive technology called "cookies" and other similar technologies. With cookies, we collect the IP (Internet protocol) addresses of all visitors to our websites and other related information such as browser type, operating system and average time a visitor spends on our websites. MD Connect uses this information to help us understand our website activity and to monitor and improve our websites. Cookies also provide information about You and Your preferences, and help us personalize Your experience on MD Connect Websites. You can set Your web browser to notify You when cookies are being placed on Your system or to not accept cookies. However, if You decide not to accept cookies from MD Connect Websites, You may not be able to take advantage of all of the features available to You on MD Connect Websites.
MD Connect also collects information from and about Your mobile device, such as a unique device identifier.
Use of MD Connect Websitesor our services is not generally directed to individuals under the age of 18, and we request that these individuals not provide Personal and/or Sensitive Data through the Site or through our service providers unless identified as appropriate in the Pre-Screening criteria. However, there may be some Sponsors of clinical trials or medical practices that are specifically seeking this age group. In such clinical trials or situations, parental consent may be required as part of the Pre-Screening process.
If personal information related to individuals under the age of 18 is identified and deemed inappropriate, reasonable steps will be taken to delete the information.
Upon request MD Connect will provide You with information about whether we hold any of Your personal information. If You wish to:
please contact us at firstname.lastname@example.org or by faxing to +1 (781) 235-0929.
If You have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
Your information may be processed in the country in which it was collected or transferred to other countries, including the United States (where our servers are generally located), for processing where laws regarding processing of information may be less stringent than the laws in Your country. By using this Site and our services, You consent to the transfer of Your personal information to countries outside of Your country of residence, including the United States.
MD Connect (Data Processor) collects information under the direction of its Client(s) (Data Controller(s)) and processes information on our Client(s)' behalf. We have no direct relationship with the individuals whose Personal Data we process. If You are a customer of our Client(s) or are a participant in a Client(s)' clinical trial and would no longer like to participate and/or be contacted by our Client, please contact the Client directly.
MD Connect acknowledges that You have the right to access Your personal information. Individuals who seek access, or who seek to correct, amend, or delete inaccurate data should direct their query to MD Connect's Client or MD Connect directly. If requested to remove data we will respond within a reasonable timeframe.
MD Connect will retain Personal Data we process on behalf of our Client(s) for as long as needed to provide services to our Client(s). MD Connect will retain this personal information for as long as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.